How AMVIA Unified Communications and IT for Seven Resourcing's Growing Team
Seven Resourcing is a fast-growing specialist recruitment firm placing professionals across healthcare, education, and social care. As headcount expanded and the team became more dispersed, the business needed a unified communications and IT environment that could keep pace — without the complexity of managing multiple suppliers.
AMVIA deployed a managed VoIP system integrated with Microsoft 365 and Teams — giving Seven Resourcing a single platform for calls, messaging, and collaboration.
Seven Resourcing consolidated connectivity, IT support, Microsoft 365, VoIP, and cybersecurity from five suppliers to one — simplifying management and reducing costs.
From contract to full VoIP and Microsoft 365 deployment across the Seven Resourcing team — achieved in two weeks with no disruption to recruitment operations.
The Challenge
Seven Resourcing places specialist professionals in healthcare, education, and social care roles across the UK. The business had grown quickly, with a team distributed between head office, remote consultants, and on-site staff at client locations. Communication was fragmented — different staff members were using different phone systems, personal mobile numbers, WhatsApp, and email for client and candidate contact, making it difficult to maintain consistent professional communications or track activity for compliance purposes.
92% of UK higher education providers have dedicated cybersecurity staffing — reflecting their position as significant targets; by contrast, only 37% of further education colleges have dedicated cyber staff. (Jisc)
87% of IT professionals reported experiencing SaaS data loss in 2024 — with malicious deletions as the leading cause (2025 State of SaaS Backup and Recovery Report, The Hacker News). (Thehackernews)
Human error is the #1 contributor to data breaches, responsible for 95% of data breaches in 2024 — including accidental deletions within Microsoft 365 environments. (Thehackernews)
The IT environment had similar characteristics — a mix of individually procured laptops, consumer Microsoft 365 accounts, and a legacy phone system that had never been configured for the business's current size. There was no central IT management, no security monitoring, and no backup of critical business data. The rapidly growing team meant that new starters were being onboarded without a consistent process — some received properly configured devices, others set themselves up on personal equipment.
Seven Resourcing's leadership wanted to address both the communications fragmentation and the IT maturity gap in a single programme — and to do so with a single managed supplier rather than piecing together solutions from multiple providers.
The Approach
AMVIA proposed a unified managed service covering connectivity, IT support, Microsoft 365, VoIP, and cybersecurity — delivered from a single monthly subscription. The approach was phased to allow the most impactful changes to be delivered first: Microsoft 365 security hardening and VoIP deployment in the first two weeks, followed by device management and backup configuration, then the broader IT support transition.
The VoIP deployment was designed to integrate directly with Microsoft Teams — giving staff a single client for internal messaging and external calls, with business numbers routing through the Teams interface on laptops and mobiles. This eliminated the need for separate desk phones at most positions while delivering a more professional external communications experience.
The Technology Deployed
The full technology stack for Seven Resourcing included: AMVIA's managed VoIP service with Microsoft Teams Direct Routing — all external calls routed through Teams on desktop and mobile; Microsoft 365 Business Premium with AMVIA's security baseline configuration — Conditional Access, MFA, Defender for Business, and email security; Microsoft Intune for device management across company-issued and BYOD devices; AMVIA's managed IT support service with unlimited helpdesk and 24/7 monitoring; and a managed leased line upgrade at head office, replacing a business broadband circuit that was no longer adequate for the team's size.
Number porting was managed by AMVIA — all existing business numbers were transferred to the new VoIP platform, with staff guided through the Teams calling setup before the porting date to ensure a smooth transition.
The Outcome
The unified communications deployment transformed how the Seven Resourcing team worked. All staff — whether in the office, working from home, or at client sites — could make and receive calls from their business number using Teams on their laptop or mobile. Internal calls were free, call recording supported compliance with client SLAs, and the auto-attendant gave the business a more professional external image.
The Microsoft 365 security hardening addressed the most pressing security gaps immediately. MFA was enforced for all accounts within days of deployment. Conditional Access policies blocked legacy authentication protocols that had been a significant credential compromise risk. Device management via Intune provided the IT team with visibility and control across the device estate for the first time.
Consolidating from five suppliers to one simplified operations significantly. Seven Resourcing's leadership now deal with a single account manager for all IT, connectivity, and communications — with a single monthly invoice and a dedicated escalation path for any issues. The management overhead previously spent coordinating multiple suppliers was reallocated to other priorities.
Communications & IT — Before & After AMVIA
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