Microsoft 365 Support: Managed Support from AMVIA

The Limits of Microsoft's Own Support

Microsoft's support for Microsoft 365 is focused on platform availability and technical bugs — issues with the service itself. Microsoft's support team will help if there's a service outage, a known product bug, or a provisioning failure. They are not set up to help businesses with day-to-day IT tasks: adding users, configuring Teams, troubleshooting Outlook profiles, setting up email signatures, or advising on the right licence for a new role.

For UK businesses without dedicated in-house IT staff — or those with a small IT team that needs specialist Microsoft 365 support — the gap between what Microsoft provides and what the business actually needs is substantial.

What Managed Microsoft 365 Support Covers

AMVIA's managed Microsoft 365 support covers the full lifecycle of your Microsoft 365 environment:

Initial Setup and Migration

For businesses moving to Microsoft 365 for the first time, or migrating from another platform, AMVIA handles the technical setup: domain configuration, DNS records (MX, SPF, DKIM, DMARC), mailbox migration from Google Workspace or hosted providers, Teams deployment, SharePoint structure and user provisioning.

A well-executed migration means zero data loss, minimal downtime and all security settings configured from day one — not retrofitted months later when a security incident prompts a review.

Licence Management

Microsoft 365 licences need to be assigned when staff join, changed when roles change, and removed promptly when staff leave. AMVIA handles licence lifecycle management as part of our support service — including ensuring that departing employee accounts are properly offboarded (email redirected, OneDrive preserved, access revoked).

We also conduct regular licence audits to identify unused licences, users on inappropriate plan tiers, and opportunities to reduce spend without reducing capability.

Security Configuration and Hardening

AMVIA configures Microsoft 365 security settings to appropriate baselines for each business — MFA enforcement, conditional access policies, Defender for Office 365 configuration, DLP policies, and external sharing controls. We also conduct security reviews for existing tenants to identify and address configuration gaps.

User Administration

Day-to-day user administration tasks — creating accounts, password resets, MFA re-registration, group membership changes, shared mailbox setup, distribution list management — are handled by AMVIA's helpdesk as part of the support service.

Troubleshooting

When Outlook won't connect, Teams won't sign in, a shared mailbox stops receiving email, or a SharePoint permission issue locks someone out — AMVIA resolves these issues quickly. Understanding the interplay between Exchange Online, Azure Active Directory, SharePoint and Teams requires experience that goes beyond what a general helpdesk can provide.

Microsoft 365 Backup

AMVIA provides automated backup for Microsoft 365 data — Exchange, SharePoint, OneDrive and Teams — ensuring recovery is possible in scenarios where Microsoft's own recycle bin and version history are insufficient.

Why Use a Managed Microsoft 365 Partner Instead of Managing Directly?

The Microsoft 365 Admin Centre and Azure Active Directory provide powerful tools, but using them well requires familiarity with how the services interconnect. Common issues that arise from self-managed tenants include:

• Security defaults disabled without a suitable replacement
• External sharing policies more permissive than intended
• Inactive user accounts not disabled after staff leave
• Licences assigned to unused accounts for months
• SPF, DKIM and DMARC not configured, making email vulnerable to spoofing

These aren't unusual edge cases — they're consistent findings in AMVIA's tenant audits. A managed support arrangement prevents them from arising in the first place.

Microsoft 365 Support Pricing

AMVIA's managed IT support — which includes Microsoft 365 support — is priced based on the number of users supported. For most UK SMEs, managed IT support including Microsoft 365 management is available from approximately £20-35/user/month, depending on scope and service level requirements. Contact AMVIA for a specific quotation based on your organisation's size and requirements.